![]() But today, when it was attempted to remotely get on the new host computer the same thing happened like last year where it just kept having the connection waiting but never connecting to see the computer. It worked and we were pleased it finally did work. ![]() We paid a renewal fee and even with new computers tried it again. Then just two days ago, we decided to give it one more chance. So we just waited out our two year paid service we could not use, because every time we attempted to contact by phone, we were put on hold and never anyone getting to our call. We did not ever receive a return response. We attempted to explain that and get help. It was not a public IP so there was not one. We received a response to have us go to a website to find our public IP from the computer we were accessing from to the host computer. We also tried to get help through e-mail. The person didn’t have a clue how to help. We attempted to get help by phone, which was no help. In May of 2021 We tried to fix an issue with getting on remotely to our host computer.
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